Crew

Our warranty is valid for 2 years from the date of purchase and covers all manufacturing defects. The warranty period enters into force from the date printed on your receipt or sales slip. You may be asked to present proof of purchase when requesting service. The warranty is non-transferable and is valid only for the original purchaser. It covers repair or replacement of unusable or defective parts free of charge during the warranty period after inspection and acceptance by Poliform or its agent. Natural variations in the colour of the wood, changes in colour under ambient or artificial light, slight variations in dimensions owing to high humidity or dry conditions and the grain of wood, knots or other natural characteristics of wood products are not covered by the warranty. As to suede and leather, occasional natural marks, wrinkles, changes in brightness and tone, specks and slight imperfections folds due to extension after regular use, are not considered defects but are the distinctive traits of natural and authentic products. In some cases (aged-looking leather and nubuck leather, above all with light colours), these features are especially marked, as the kind of tanning for these leathers tends to point out the pureness of the product and not to cover it with painting or pressure print. Some types of fabric show features due to the composition and the kind of manufacturing that aren’t to be considered as defects.

For example: “staple” or “streaked” and “crumpled effect” for linen ”spotted effect” or “curl” , the ”light/dark effect” and the ”imprint effect” for velvets and chenille. In fabrics, suedes or leather, each production lot can present slight variations in colour as compared to samples or products produced in the past. The warranty excludes damage resulting from careless or incorrect furniture installation, potential damage from accidents such as that resulting from a fall, impact, natural disaster, fire and, in any case, all defects that cannot be attributed to defects in the manufacture of the product. Moreover, the warranty is not valid in the event that our products are disassembled, modified or repaired by anyone other than authorised Poliform personnel. Damage due to poor upkeep or improper use of the product are not considered defects of manufacture. You will find useful recommendations in the instruction booklet regarding the use and care of your product. If you have any doubts or require further information, consult the Poliform reseller where your product was purchased. For any situation not expressly covered by this warranty. Legal provisions shall apply.

Stainless steel is mainly composed of iron, chromium and nickel, with a small amount of carbon and other light elements. Its main characteristic is its resistance to corrosion and mechanical stress. Painting not only provides the final colouring but also protects the material from corrosion and scratches. In order to maintain its resistance characteristics, it is advisable to schedule regular maintenance, during which a deep cleaning will be carried out and any signs of corrosion or structural damage will be identified. For cleaning, we recommend the use of lukewarm fresh water or neutral detergents in case of deeper cleaning. To avoid halos and stains, dry the surface with a microfibre cloth after cleaning. Do not use wire brushes, pressure washers, abrasive products, bleach, acidic substances and aggressive chemical solvents.

Iroko wood, widely known for its beauty, durability and versatility, is native to West Africa and is among the world’s most prized woods for the production of furniture. When freshly cut, it is yellow to light brown in colour, but over time, its surface, when exposed to air, gradually oxidizes, taking on a golden patina. Its grain is often straight and uniform, but may occasionally have wavy or interlaced veins, making each piece unique. It has a very high resistance to moisture and weathering, making it an excellent choice for objects that require long lasting durability. To preserve its beauty and durability over time, regular maintenance is required. We recommend the use of the Poliform maintenance kit. Do not apply varnish to the wood, as this could result in unrepairable surface changes. Do not use wire brushes, pressure washers, abrasive products, bleach, acidic substances and aggressive chemical solvents.

The glaze, a mixture of minerals and pigments, is applied to the surface of the unglazed gres. This process not only vitrifies the glaze, but also gives the object brilliance and durability. The mainly artisanal processing may cause slight differences in tone between one object and another, this ”difference” has to be considered as a characteristic and not as a production defect. The material is fireproof and contains no chlorine, asbestos or other environmentally dangerous substances. The material is antibacterial and has excellent qualities of resistance to thermal shock, abrasion and aggressive chemicals. For cleaning, we recommend the use of a cloth moistened with water or neutral detergents. Do not place any particularly hot objects on the surface of the top, as this could result in unrepairable stains or changes to the surface. Do not use wire brushes, pressure washers, abrasive products, bleach, acidic substances and aggressive chemical solvents.

Dark grey natural stone with particles of a different nature inside, it is extracted from the slopes of Etna. After extraction, it is manufactured in an oven at a temperature of 1300° and returned to its original magma state. The product is already supplied with an anti-bacterial water-oil-repellent treatment and is highly resistant to dirt, abrasion and corrosion. Do not place any particularly hot objects on the surface of the top, as this could result in unrepairable stains or changes to the surface. For cleaning, we recommend using a cloth moistened with water or neutral detergents in case of deeper cleaning.

After careful selection, the pre-cut pieces of glass are carefully placed inside a fusion oven with an irregular surface that contributes to the unique texture of the final product. As the temperature inside the oven gradually rises to 800°, the glass begins its transformation from a solid to a fusion state. During this moment, when the heat envelopes the form, the final aesthetics of the glass are shaped. This entirely manual process ensures that each piece forged in the oven is a singular creation, with its own set of unique subtle details. These shades, which may appear as slight imperfections on the surface, are not defects but rather intrinsic characteristics of the artisanal technique. For cleaning, we recommend the use of lukewarm fresh water or glass-specific detergents in case of deeper cleaning. To avoid halos and stains, dry the surface with a microfibre cloth after cleaning. Do not use wire brushes, pressure washers, abrasive products, bleach, acidic substances and aggressive chemical solvents.

Cementoskin® is a new and evolved form of high-performance washable cement, coloured in paste form with iron oxides, which is used to produce artefacts with a delicate appearance, whose softness is revealed by a surface that offers a velvet-like visual and tactile sensation. The product is highly resistant to dirt, abrasion and corrosion. For cleaning, we recommend the use of lukewarm fresh water or neutral detergents in case of deeper cleaning. To avoid marks and stains, dry the surface with a microfibre cloth after cleaning. Do not use wire brushes, pressure washers, abrasive products, bleach, acidic substances and aggressive chemical solvents.

The cushion padding, which is essential for comfort and ergonomic support in sofas and seats, is defined by the choice of quality materials. Seat cushions in recycled PET polyester fibre have a polyurethane foam core and offer a balance between softness and support. The same material (recycled PET polyester fibre) is also used for the backrests. The pre-cover is made of polyester fibre with heat-sealed seams. We recommend maintenance in the shade, making sure the product is cool and dry. Manually beat the cushions, alternating use and turning those on the backrests. Open them up and let them air out for 30 minutes. When storing, ensure that the product is dry and store it in a dry and ventilated place, avoiding non breathable plastic covers. It is recommended to purchase the Poliform cover for a perfect maintenance of the product.

They are made of polypropylene (Olyna),a high-tech man-made yarn that meets the highest standards of strength and sustainability. 100% recyclable, antibacterial, sanitizable, ultralight with excellent resistance to stress and chemical, physical and atmospheric agents. Creasing is a totally manual process; any imperfections are therefore due to the craftsmanship of production. Any stains must be removed immediately before they are absorbed and become permanent. For cleaning, we recommend using a cloth dampened with water or soft bristle brushes and neutral detergents in case of more thorough cleaning. Do not use wire brushes, pressure washers, abrasive products, bleach, acidic substances and harsh chemical solvents.

These are made from polypropylene (Olyna), a high-tech manufactured yarn that meets the highest standards of strength and sustainability. 100% recyclable, antibacterial, sanitised, ultra-light with excellent resistance to chemical, physical and atmospheric stresses and agents. Roping is a totally manual process; any imperfections are therefore due to the craftsmanship of production. Any stains must be removed immediately before they are absorbed and become permanent. For cleaning, we recommend the use of a cloth moistened with water or soft bristle brushes and neutral detergents in case of deeper cleaning. Do not use wire brushes, pressure washers, abrasive products, bleach, acidic substances and aggressive chemical solvents.

The Poliform Outdoor Textile Collection embraces different types of raw materials such as Acrylic, Polypropylene and Hemp. Their characteristics make them suitable for different maintenance logics than the fabrics of the Indoor Collection. Maintenance instructions are indicated in the International Symbology on the Poliform Outdoor Price List. For daily cleaning, simply wipe with a soft cloth to remove dust. It is not necessary to use a beater or vacuum cleaner, which can damage upholstery and padding. If there are stains, wipe immediately with a soft, neutral cloth, moisten with lukewarm water and treat the stain from the outside inwards. If necessary, use a pHneutral soap to put on the cloth used and not directly on the covering. After cleaning, wipe the surface with a microfibre cloth moistened with lukewarm water and leave to dry in the open air. Do not spray and iron if necessary only on the reverse side by placing a cloth to protect the covering. When washing, follow the washing instructions indicated; do not roll or wring out the covers. Wash the covers inside out only with neutral soap and no bleaching products; check the detergent label. Dry in the open air.

Its composition (100% Polyolefin fibre with acrylic coating below) guarantees excellent resistance to all atmospheric agents (exposure to the sun, salt, humidity, etc.). Maintenance deserves special mention: using suitable, non-aggressive products and frequently removing or vacuuming traces of dirt, cream, food, or organic stains can extend the product’s life cycle. To prevent surface degradation, frequent vacuuming or light brushing to remove dust is recommended. Most stains or surface soiling can be removed if promptly treated. The fabric can be treated with a neutral cloth with lukewarm water and a gentle soap. Air dry. Do not use wire brushes, pressure washers, abrasive products, bleach, acidic substances and aggressive chemical solvents.

Polypropylene carpet suitable for outdoor use. To prevent surface degradation, frequent vacuuming or light brushing to remove dust is recommended. Most stains or surface soiling can be removed if promptly treated. The carpet can be treated with a neutral cloth with lukewarm water and a gentle soap. Air dry, mainly in a sunny position. Do not use wire brushes, pressure washers, abrasive products, bleach, acidic substances and aggressive chemical solvents. Production takes place in Portugal.

The products of the Outdoor collection are certified for outdoor use. The suggested use is for verandas and terraces. Despite the high resistance of the materials, it is important to conduct weekly maintenance to ensure the product’s quality characteristics are maintained perfectly. We recommend an immediate removal of food and drink residues, leaves, flowers and bird droppings. In case of storage, a deep cleaning and after drying, the application of raincover should be foreseen. The furniture should be stored in a dry, well-ventilated room.

Poliform recommends that you do not dispose of your product in the outdoors. Because of our manufacturing technology and the routine use of recyclable materials, discarded Poliform products can be re-used in the manufacturing process. For this reason, drop off your Poliform product at the waste disposal centres within your municipality.
To facilitate the collection, reuse, recovery and recycling of packaging, we inform you that the packaging is composed as follows: PAP20 carton, PS 06 polystyrene, PELD 04 cellophane, PELD 04 expanded polyethylene (down), FOR 50 wooden boxes, Profiles in Systempack PELD 04.